Privacy Policy

Edition: 1st Edition

Last Updated on: 26/03/14

Throughout our business and as we are the sole distributor of LYNAE® brand, with its natural vitamins, minerals, food supplements, medicine, herbs, and botanical medicines, which is a manufacturing and distribution supplier of a broad range of natural health care products, V. M. Natures Plus Co., Ltd. (“VM” – an authorized sole distributor of LYNAE® brand products and services) have experienced and realize that privacy and Your personal information is utmost important to our consumers (“You”.) Here at VM. As we would like to show You that we will handle Your privacy and personal information with care, we provide this policy (“Privacy Policy”) as a commitment to show You that we truly value and prioritize Your privacy. The policy provide explanation on what and how Your information is collected, used, shared, and protected, as well as the other privacy and personal information concern policies.

We urge You to read and review the policy carefully, and we hope this will help You understand more about sharing Your information with us and able to make informed decisions. 

Our Use of Your Information

We collect Your information mainly to provide better services to You. The better we know You, the better and more suitable it is for us to deliver helpful and relevant information and services to You. Conversely, we will not collect or monitor any personal information about You without Your consent. We limit the collection and use of Your information to that which is necessary to fulfill identified purposes or to deliver requested information, products, or services to You.  We only collect information that You tell us Yourself and how You use our Site voluntarily. For example, when You submit subscription form, You can choose whether to receive our E-Newsletter. If You do not wish for Your personal information to be collected, please do not submit the form to us.  

If we intend to use Your information in any way we did not tell You about previously, we will obtain Your consent or give You notice as an update to this Privacy Policy for the new purpose or use prior to doing so.

There are 2 major types of information we collect depending on services. Different services require different information. Therefore, the information collection is categorized into 2 main types as follow; Active Information Collection and Passive Information Collection. 

Active Information Collection

You are able to choose to actively provide Your personal information, such as Your full name, address, phone number, email address, and other personal details including submitting or posting such information to the Site. All information provided actively by You is considered provided at Your option.

Consent There is a number of ways which You can provide Your consent to our use of information that You provide. 

Examples of express consent – There are three major ways to express Your consent;

  • Written – Signing forms which state “I agree to the terms” or similar.
  • Electronic – Clicking on “I agree” or “I accept” or similar button online
  • Verbal – Responding to a direct question from a VM representative via telephone communications.

Example of implied consent – Implied consents are measured by Your actions. There are many examples where You provide information to VM for a particular purpose, and Your consent for VM to use the supplied information is implied for the purpose for which it was supplied;

  • Participating in promotions or contests
  • Completing surveys and evaluations
  • Requesting Information about LYNAE® brand, its products, and related information
  • Submitting feedback about LYNAE® brand, its products and services, and other topics
  • Submitting questions or comments to VM
  • Completing a registration form in order to access and use particular features or functions on LYNAEthailand Site


When You register on the Site, we collect Your personal information, such as Your email address, password, date of birth, phone number, and email address. Registering allows You enjoy our periodic E-Newsletter to get more insight about health and fitness related issues and information regarding LYNAE®’s products.

Naturopathic Advice

In case You contact our call center for naturopaths for personalized health and wellbeing advice, You will be asked questions regarding Your medical history, condition, and current concerns. This allows our naturopaths to be able to provide You with better detail and personal advice(s).


From time to time, we may ask You to provide us feedback about the Site. This information helps us to understand consumers’ needs better, and provides us with more information regarding health issues and trends. We store answers, but these are not linked to identifying information regarding You, and this information will not be shared with third parties. 

Passive Information Collection

VM may use various technologies to passively collect information from You while You are visiting (that is, You do not actively provide this information to VM.) Such technologies allow the Site to collect a range of non-personally identifiable information.

VM typically uses passively collected information for a variety of purposes, such as to administer the Site, customize the Site to suit Your preferences, and compile aggregated statistics for marketing and research purposes. VM reserves the unrestricted right to use this passively collected, non-personally identifiable information, including, but not limited to, selling, leasing, permitting access to, or otherwise transferring it to our business partners, advertisers, and other third parties.

The “passive information collection” technologies that we use may include “cookies”. Cookies are small text files that Store information about Your interaction with a particular Web site, either temporarily (known as a “temporary” or “session” cookie, and deleted once You close Your browser window) or more permanently on the hard drive of Your computer (known as a “permanent” or “persistent cookie”.) Cookies can make it easier to use a Web site by allowing servers to access certain information quickly. Such file of similar file will allow us to tailor the Site of advertisement to better match Your interests and preferences. With most Internet Browsers, You can erase Cookies from Your computer hard drive, block all cookies, or receive a warning before a Cookie is stored. Please refer to Your Browser instructions or help screen to learn more about these functions. Please note that removing or blocking Cookies may interfere with Your full use of our site. You may need to download applications and readjust Your security setting to access the Site.

  • “Session” Cookies can be used to help a user’s browser navigate a Web site more smoothly and may show up if the user comes from a Web site with which the subsequent Web site has some relationship and can give helpful information.  
  • “Persistent” cookies can be used to customize a Web site for a user such as preferences. 
Log Information

One of Your non-personally identifiable information including Your Internet Protocol (IP) address (a unique identifier automatically assigned to Your computer when logging onto the Internet), the type of Web browser, browser language, and operating system You use, the date and time You visit the Site, the specific pages You visit on the Site, and the address of the Website You visited before coming to the Site,  the domain name of the site which You linked to our site or advertisement, and one or more cookies that may uniquely identify Your browser. We use this information for the purposes of better understanding our customer’s interests and to help improve our business and sites. 


When You search on the Site, we store the search terms and the site(s) visited so that we can continuously improve and optimize the quality of our search results for better user experience.

Additional Information Collection

There might be a case that we would collect additional information from You, for example a competition. When You enter a competition on our site, we may ask You to provide additional information or answer certain questions. We may contact You in connection with a particular competition to update You regarding Your status, let You know that a competition has ended, and for other competition-related messages.

Children Privacy

VM does not knowingly collect or solicit personally identifiable information, such as name, address, telephone number, email address, and others identifiable information, from individuals under the age of 13 (thirteen) years. Where appropriate, VM will specifically instruct children not to submit such information to the Site. 

If a child has provided us any identifiable information, a parent or guardian of that child should contact us through email to provide us with the email address that the child used to share information with us if they would like this information deleted from our database. VM will take all reasonable measures to delete such information from its database and to not use such information for any purpose (except where necessary to protect the safety of the child or others or as required by law.)

Your Choices

You are given choices when we ask for personal information and, whenever possible, we try to explain why we request such information. You can always demy to provide personal information, but this, as a result, may mean that some of our services will not function properly.

With respect to all content and information You submit to VM in providing us with such content and information we rely on You to ensure that You have the lawful right to do so without limitation or restriction and that You consent to personal information sharing.

Your Profile

You can change or update Your profile information, including Your contact details and subscription option by writing us email and direct us which services You wish to stop receiving.


Information You provide when You create Your profile will be used to personalize Your experience through the Site’s services or Services as stated in registration section.

Withdrawing Consent

You may change or withdraw Your consent at any time (which includes choosing not to receive further communications or other services from us) by changing Your consent and using unsubscribing feature at any time and where available to stop receiving certain services from VM.

Withdrawing Your consent generally does not affect Your relationship  Your relationship with VM or eligibility to receive VM offers. However, if You do not consent of if You withdraw Your consent, we may not be able to provide You with a particular service or provide You with requested information. When You change or withdraw Your consent, we will do our best to make sure that our files are updated as quickly as possible. It may take some time for our record to reflect Your changes as many records can only be changed during regular file updates.  Please kindly be noted that if at any time You want to update or change Your information, You may contact us by sending an email to us. If You have received an email and You would like to unsubscribe of future emails, please click unsubscribing option at the bottom of any emails, and You will be direct to a page where You can choose to be removed from our database, and receive no future emails.

How Your Information is Protected and Third Party Disclosure

In addition to providing You with the service or information You request on the Site, Your personally identifiable information may also be used to help us track the way You use the Site and LTNAE® products. We may also combine the information You provide with information that we collect separately, including information You have provided to other organizations as well as public information. All of this will help us, for instance, better design our services and advertisements. In order to do this we may from time to time use outside third party suppliers to do work for us involving some of Your information. Information may be shared with service providers who provide services for or administer activities on behalf of VM. 

Some or all of the information collected during a competition may be disclosed publicly. It may also be shared whth a co-sponsor(s) or a provider(s) of prizes in order to update You of Your status, let You know that a competition has ended or for other competition-related indicated on the entry form. If data will be disclosed or shared, we will include a notice at the time of data collection.

We select the company carefully and confirm that it uses privacy policy and security standards that meet VM’s requirement, These companies have agreed to only use Your information in the way we tell them and to have procedures in place to protect the information.

We will not use or disclose any information about You without Your consent. If we intend to share Your information with any party, other than as set out above, we will contact You first and give You the opportunity to remove You information from our database.

However, there may be exceptional cases where VM may disclose specific personally identifiable information if it determines that such disclosure is necessary to comply with the law or to protect the safety of the public. This includes exchanging personally identifiable information with other companies and organizations for fraud protection. If we are required to release information by a court of law or other legal, our policy is to release information only to the extent that we have to. We may also collect, use, or disclose information without consent where permitted by law. For example, we may collect and use publicly available information in the telephone book for marketing or customer service purposes. Further, for other legal, medical, emergency, or other security reasons, it may be impossible or impractical to seek or obtain Your consent. If, in certain circumstance, we have to protect the interest, rights, or property of VM or to lessen a serious threat to a person’s health or safety, VM may have to collect, use, or release information without consent for its protection. For example, we may do so to detect, investigate, or prevent fraud.  

VM may sell all or part of its business, sell, or securitize assets, or merge, or amalgamate part or all of our business with other entities. Since customer information and data would normally be a part of such transactions, we may use or disclose such information to other parties included in the transaction, as part of due diligence activities and/or on the completion of the transaction.


Email communication that You send to us via links on the Site may be shared with an employee or a naturopath. If You provide personal health information in Your email, it will be used only for the purposes of answering Your email. 

Our Security and Safeguards Measures

Your electronic information is stored on secure servers that are protected in controlled facilities of VM, and our staffs have limited access to Your personal information. We apply a certain standard of security to help protect against the loss, theft, misuse, unauthorized access or disclosure, or alteration of information collected from You at the Site. We also has attempted to secure from unauthorized access or intrusion.  Staffs who misuse Your personal identification information will be disciplined and possible terminated.

Although we use reasonable efforts to safeguard Your information, we cannot guarantee it. We cannot ensure or guarantee that any information You provide to us is completely secure from individuals who might attempt to deliberately and illegally evade security measures. You provide us with Your information at Your own risk. We will not be held responsible for events arising from unauthorized access to Your personal information. 

Aggregate Information

VM may collect aggregated, anonymous information (such as demographic and profile date, usage and selection data and similar information and data) about You, including in connection with Your use of a Jamieson Site, Your participation in various VM promotions or contests and otherwise in connection with the purchase of LYNAE® products and use share information with other third parties (such as VM’s service providers, agents, marketing consultants and advertisers) in order to better understand and learn more about our consumers and their preferences, improve our products, services and the Site and for related marketing and research purposes. Any such aggregated information will not contain personally identifiable information about You.   


VM will keep Your information only for as long as it is reasonably needed to fulfill the purposes for which it was collected, unless and to the extent a longer retention is permitted or required by law. Your information is destroyed when it is no longer needed, or it is converted to an aggregated and anonymous form. The length of time we keep Your information varies depending on the reason it was collect and the nature of the personal information. For legal reasons, we may keep information beyond the end of Your relationship with us.

Accuracy to Your Information

VM takes reasonably steps to ensure Your personal information is accurate, complete, and up-to-date. However, in certain circumstances, we must rely upon You to advise us if Your personal information changes. If You notify us that Your personal information is inaccurate or incomplete, we will proceed to correct, delete, or add to it as appropriate.

You can contact VM to request to know what information VM may have collected and retained about You, and how that information is being handled. Depending on the nature of the information You are requesting and complexity of Your request, we may ask You to put Your request in writing.

We protect other people’s privacy when we make information about You available to You. It may not be appropriate for us to release certain information directly to You. There may be records that include information about You and other customers, or that have information confidential to VM or are the property of VM. Because we must protect everyone’s confidentiality and legal rights, we cannot make these records available to persons outside of VM. We will, however, make available to You any factual information about You contained in such records. If we are unable to disclose information to You, we will explain our reasoning, subject to any legal restrictions. If You wish to challenge our decision, we will tell You how to escalate Your request. 

Linked Sites

The Site may contain links to other sites. The privacy policies at these other sites may be different from our Site. You should refer to the privacy policy of any site linked to our Site. 

Contacting Us

If You have submitted Your personally identifiable information through our Site or interactive advertisement and would like that information modified, changed, or deleted from our database, or if You wish to withdraw Your Consent to our use of Your personal information (subject to reasonable notice, any legal requirements and similar exceptions) or to request access to or update any information we have on file, You may click here to provide us with the email address and state Your request.

We will use reasonable efforts to promptly respond to all requests, inquiries, and complaints received, and we will typically respond to You within 30 days. Except where required by law, we cannot ensure a response to questions or comments regarding topics unrelated to this Policy or VM’s privacy practices.

Revisions to This Privacy Policy

There will be times that we offer new services and features on our Site and in our business, and our policies will be reviewed and may be revised. We reserves the right to modify this Policy at any time and notify You by posting an updated version of the policy on our Site. The amended Privacy Policy will apply between You and Us whether or not we have given You specific notice of any change.

It is Your responsibility to review this Privacy Policy regularly, and You are deemed to be aware of such amendments. Thefefore, You should periodically visit this page to be sure that You have read, aware, and agree with our most current Privacy Policy. If You do not agree with the new policy, You always have the option of not using the Service. 


Health & Product Hotline083 073 2115 General Inquiry02 2867731-2